Yum Brands\u00a0hopes to use artificial intelligence to take down drive-thru orders at hundreds of Taco Bell restaurants by the end of this year.<\/p>\n
The\u00a0restaurant company announced\u00a0on Wednesday that it is expanding its rollout of the tech in the U.S. as it eyes implementing it in drive-thru lanes globally.<\/p>\n
Yum Brands joins\u00a0restaurant\u00a0rivals such as\u00a0Wendy\u2019s\u00a0and White Castle in\u00a0betting on voice AI, but its plans are the most ambitious to date. While tech companies may promise that voice AI can speed up service times, reduce labor costs and boost sales through upselling, restaurant companies have taken a more measured approach so far, testing the tech to make sure both its employees and customers enjoy the experience.<\/p>\n
In June,\u00a0McDonald\u2019s\u00a0said it would\u00a0end its trial\u00a0of Automated Order Taker, an AI technology tested in partnership with IBM. The Chicago-based company now plans to turn to other vendors instead.<\/p>\n
Yum Brands has moved quickly on its test. In May, executives said Taco Bell would expand its pilot of voice AI from five locations to 30 restaurants in California. Currently, more than 100 Taco Bell restaurants in the U.S. use voice AI. Taco Bell had nearly 7,700 U.S. locations at the end of 2023, according to company filings.<\/p>\n
Yum Brands said the tech has improved order accuracy, reduced wait times, decreased employees\u2019 task load and fueled profitable growth for the restaurant company and its operators.<\/p>\n
\u201cWith over two years of fine tuning and testing the drive-thru Voice AI technology, we\u2019re confident in its effectiveness in optimizing operations and enhancing customer satisfaction,\u201d Yum Brands Chief Innovation Officer Lawrence Kim said in a statement.<\/p>\n
Five KFC restaurants in Australia are also testing voice AI tech in drive-thrus, Yum Brands said.<\/p>\n
Yum Brands is expected to report its second-quarter earnings on Tuesday.<\/p>\n<\/p>\n
Yum Brands\u00a0hopes to use artificial intelligence to take down drive-thru orders at hundreds of Taco Bell restaurants by the end of this year. The\u00a0restaurant company announced\u00a0on Wednesday that it is expanding its rollout of the tech in the U.S. as it eyes implementing it in drive-thru lanes globally. Yum Brands joins\u00a0restaurant\u00a0rivals such as\u00a0Wendy\u2019s\u00a0and White Castle […]<\/p>\n","protected":false},"author":0,"featured_media":7137,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-7136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/posts\/7136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/comments?post=7136"}],"version-history":[{"count":0,"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/posts\/7136\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/media\/7137"}],"wp:attachment":[{"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/media?parent=7136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/categories?post=7136"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstriumphs.com\/index.php\/wp-json\/wp\/v2\/tags?post=7136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}